Support Team
Full-Time
2 Open Positions
Customer Support & Helpdesk Executive
Designation: Support & Helpdesk Executive
Location
Noida Corporate Office
Experience
0-2 Years (Freshers Welcome)
Compensation
₹18,000 - ₹25,000 / month
About the Role
Serve as the primary helpdesk support partner for school clients. Assist teachers, accountants, and principals with everyday ERP usage, fee collection queries, and attendance over phone and WhatsApp.
Key Responsibilities
- Handle inbound calls, WhatsApp messages, and helpdesk tickets from school staff.
- Guide school accountants with fee structure setups, installment rules, and receipt generation.
- Assist teachers with mobile roll call attendance and report card grade entries.
- Maintain prompt, friendly, and patient customer communication.
Qualifications & Requirements
- Basic computer proficiency and spreadsheet (Excel) literacy.
- Polite telephone etiquette and patient problem-solving skills.
- Good verbal communication in Hindi and English.
- Positive learning attitude (comprehensive product training provided).
What We Offer
✓
Supportive, collaborative, and friendly office environment
✓
Performance-based bonuses and annual increments
✓
Complete hands-on ERP training and mentorship
Direct Application
Verified HR Portal
Quick Apply (PDF CV)
Applying for: Customer Support & Helpdesk Executive